Refund Policy | Doodaro

Doodaro plans are monthly subscriptions. This page explains how cancelling works and when we give refunds. It is part of our Terms of Service.

Start free, no card needed

Every account starts on the Free plan with welcome minutes, so you can try Doodaro before you pay anything. Upgrade only when it works for you.

Cancel anytime

Cancel online at any time in Settings → Billing → Manage billing. No call or email needed.
Your paid plan stays active until the end of the month you already paid for, then it does not renew.
You are not charged again after cancelling.
Your projects, templates and media stay in your workspace on the Free plan.

Refunds

Because you can try Doodaro free and cancel anytime, payments are generally non-refundable, including for partly used months and unused minutes.

We do give a refund when:

You were charged by mistake, for example a duplicate charge or a charge after you cancelled.
The service did not work for a significant part of your billing period because of a problem on our side, and we could not fix it.
The law requires it where you live.

We may also choose to give a refund in other cases at our discretion.

How to ask for a refund

Email support@doodaro.com from the email address on your Doodaro account, within 30 days of the charge.
Tell us the date and amount of the charge and what went wrong.

We reply within 3 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Plan changes

Upgrading charges the prorated difference right away, so you only pay for the higher plan for the rest of the month. Downgrading takes effect from your next billing date.

Please contact us before disputing a charge

If something looks wrong on your statement, write to us first. We can usually fix it faster than a bank dispute, and we are here to help.

Questions: support@doodaro.com.